General terms and conditions

1- The website of Marmar Hotel operates according to the laws of the Islamic Republic of Iran, the laws of Internet crimes and the set of rules and regulations of electronic commerce.

2- The services and content offered by the Marmar Hotel website are produced for use on this website. Any misuse of information, texts, photos, maps, plans, logos, etc. from this website is prosecuted and no natural or legal person is allowed to misuse the contents of this website. Mentioning the contents of this website on the Internet is allowed only by mentioning the name and Internet address of the Marmar Hotel website and a link to the mentioned content, and in paper media, with the written permission of the website officials.

3- The personal information of users in Marmar Hotel is completely confidential. Marmar Hotel makes every effort to protect users’ personal information. Therefore, in order to protect the privacy of users’ personal information, the user must give an undertaking not to attempt to hack any information on the site and not to have any deputy or partnership with natural or legal persons in this matter. In addition, the user undertakes to inform the management of Marmar Hotel site as soon as possible about any information about the hacking of information by another person or institution.

4- Users undertake to enter their information correctly on the website when registering and booking.

In case of entering incomplete or incorrect information, the responsibility for the consequences of this action will be borne by the users.

5- The user undertakes to correct any changes in his personal information as soon as possible on the Marmar Hotel website. Otherwise, this website will not be responsible for the consequences of incorrect information.

6- The website of Marmar Hotel deals with the online sale of plane tickets, online booking of Marmar Hotel and tourism services, and will not be responsible for the conditions of cancellation, delay or acceleration of flights and the rules of other hotels displayed on the site.

7- Any misuse of Marmar Hotel name, Marmar Hotel website, correspondence from Marmar Hotel or the use of similar names that create suspicion of similarity and compatibility is prohibited through complaints to the competent legal authorities, internet crime courts.It will be possible to prosecute inside or outside the country, as well as informing the internet service providers and customers.

8- The Marmar Hotel website will not share the personal information of users with any other collection, and competent authorities will be able to use this information only in the cases specified in the law.

Rules and regulations of online hotel booking:

Disturbance those who cause disturbance and disturbance in the network in any way, including making multiple temporary reservations or phone calls, etc., will be dealt with through the previous coordination made through the Cultural Heritage and Tourism Organization with the respected judicial branch of the Internet Crimes Department. It will be taken seriously and the matter will be referred to the judicial system for follow-up.

The information and specifications of the hotels

are responsible for all the information and specifications that can be seen about the hotels on our English-language website, including the price, the method of calculating the fees and service fees, the availability of breakfast for the rooms, the swimming pool and the sauna, the transfer from the airport and all the facilities and equipment. which has been mentioned is the responsibility of the hotel, because this information is directly obtained from the hotels and placed on the network, travelers who have the slightest doubts about the mentioned information, should check with the hotel before making a decision regarding the reservation. Call directly and raise the issues and then make a decision.

Reservation Rules

All reservations that are automatically made online until the end, or those that are finalized in the final stage with the permission and final approval of the center, are determined and finalized under the responsibility of this center, but in rare cases, the cancellation of the reservation is only possible. A few hours after making the online reservation, due to hotel mistakes, there will be damage and problems in the reserved room, security reasons in the hotel due to the simultaneous booking with the arrival of high-ranking people, or mistakes by the center staff or hotel reservation staff, which in these cases Another hotel will be arranged for the traveler at the same time, or if it is not possible, the money will be returned to the traveler, and in these cases, the traveler will not have the right to make any objection to this center.

Reservation cancellation rules Reservations for

peak days (Nowruz, holidays, holidays, martyrdom, etc.) cannot be canceled in any way.

The passenger may cancel his trip for any reason, in this case, he submits his cancellation request through the internet in thereservationcancellation  , and at this stage, the system will deduct the fine amount from the guest’s account according to the cancellation rules that were announced when making the reservation. The deduction and the rest will be returned to the traveler in the same way that he provided the money to the center. It is also necessary to mention that, unfortunately, due to the fact that until now, many hotels in Iran do not operate under the same law and each has its own law, and again, unfortunately, their law changes from time to time, when making a reservation.  And choosing the desired room, be sure to read the rules for canceling the reservation. In addition, the passenger is responsible for paying the costs of transferring the funds due to the cancellation of the reservation.

Identification documents

The criteria for identifying people are national cards and birth certificates, and the criteria for verifying marriage is only the mention of the spouse’s name in the birth certificates. Otherwise, the hotel will prevent the guest from entering and act according to the cancellation law.

Entering the destination city and staying at the hotel,

this center does not have any responsibility for all the issues that exist when the traveler arrives at the destination city, including the reception at the airport, the quality of the room, the quality of food and hotel services, etc., but in the survey The things that will be done from the travelers after their trip, the cases will be collected from the travelers and if any problems are found, all of them will be reflected in the office of the Iran Hoteliers Association.

Emergencies :

In emergency situations such as floods, fires, earthquakes, wars, road closures, etc., the center does not have any obligations or responsibilities regarding the accommodation and hospitality of the esteemed guests.

Admission rules:

Check-in time is 14:00, guests can use other hotel facilities if they arrive before 14:00.

If possible, the room will be accepted and ready before 8:00 am, it will include a full night.

If you arrive between 8:00 and 14:00, 50% will be charged.

The check-out time is 12:00 and according to the conditions of the hotel, late check-out between 12:00 and 18:00 will be subject to 50% of the room rate for one night and will be fully charged after 18:00.

The stay of children under two years old is free, the child two years old and above will be subject to a percentage of the room cost.

Reservation cancellation rules:

No Show regulations:

In case of non-cancellation and non-arrival of the guest, the total cost of the first night’s stay will be credited to the guest’s account, and the rest of the nights will be calculated and deducted according to the cancellation regulations.

Cancellation of the reservation must be done through the site.

Cancellation provisions in group reservations are subject to the provisions of the contract.

important information :

Acceptance of single and married women is possible only by presenting a birth certificate.

The contract is acceptable.

The promissory note is approved with a raised seal.

If you do not have an identification document with you, you will be accepted from the places with confirmation and a letter.

Animals are not allowed to enter the hotel

It is forbidden for non-resident guests to enter the guest room. If you wish, receive guests in the lobby.

Damage regulations:

Any damage caused to the rooms and public space of the hotel, which is determined according to the type and amount of damage, and with the expert opinion of the hotel, and the guest will be obliged to pay a fine (compensation).

Terms and conditions of charter booking and purchase

1- Charter flights are subject to more changes compared to system flights and may not be usable in 1% of cases, in such cases and in case of purchasing a replacement ticket, the charterer will return the entire cost of the new ticket along with the price difference to you. will be. Marmar Hotel does its best to reduce this risk to zero.

2- If the charter flight is canceled and the agency does not receive a replacement ticket, the ticket amount will be fully refunded.

3- The price of a charter ticket for a baby up to 2 years old is equivalent to 10% of the total cost of an adult ticket, which must be purchased at the airport.

4- The price of a charter ticket for children between 2 and 12 years old is equal to the price of an adult ticket.

Terms and conditions of booking and buying plane tickets

1- The operation of buying tickets on the website of Marmar Hotel is subject to the set of rules and regulations of electronic commerce and any violation will be prosecuted. While buying tickets online, the buyer undertakes to be fully aware of all the rules and regulations of buying tickets.

2- According to the regulations of the Civil Aviation Organization, the responsibility of canceling, delaying or hastening the flight is the responsibility of the airline company organizing the flight.

3- When registering and booking a ticket, the passenger’s name must be entered correctly in English letters. It is not possible to correct the name of the passenger after the final purchase of the ticket, and Marmar Hotel is not responsible for any information that has been entered incorrectly, and to correct the information, the passenger must cancel and purchase the ticket again.

4- The purchased ticket belongs to the passenger whose details are entered in the system and cannot be transferred to another. If the passenger’s name on the ticket and ID card do not match, the passenger will not be accepted.

5- According to civil aviation rules, infant passengers are less than two years old, child passengers are between two and twelve years old, and adult passengers are more than twelve years old. In case of inaccuracy of the buyer and entering the age category incorrectly, the passenger will be prevented from boarding the plane. And the child’s ticket cannot be bought separately from the adult ticket.

It should be noted that in approved rate tickets, the ticket price is different for infant, child and adult passengers, but in charter and non-refundable tickets, the price of a child ticket is the same as for an adult.

6- After making the payment and confirming it, the reservation and purchase is finalized and the ticket information is sent to the user via SMS and email. When visiting the airport, it is mandatory to present a printed copy of the ticket in charter flights and present the ticket number along with a valid identification document to the relevant airline counter in system flights.

7- Any type of ticket cancellation by the passenger, according to the rules of civil aviation, includes a cancellation penalty. The amount of this penalty is different according to the cancellation rules of each airline. After the passenger requests a refund, the penalty amount is deducted from the ticket price and the rest of the money is returned to the passenger’s account online. The refund period is subject to interbank regulations (between 24 and 72 hours). This issue is not true for charter or non-refundable flights, and the ticket price of these flights will be paid in full in case of cancellation.

8- Cancellation or delay of more than two hours of the flight does not include the cancellation penalty. In this case, the passenger fills the online request form for refund without penalty.

9- It should be noted that if the return flight is from two different airlines, in case the departure flight is canceled or the passenger withdraws from the flight due to a delay of more than two hours, the cancellation of the return flight may include a cancellation penalty.

10- The buyer does not have the right to change the price of the ticket, interfere with the contents of the ticket in any way and in any way, or resell the ticket at a price higher than the mentioned amount.

11- According to the rules of the Civil Aviation Organization, carrying a doctor’s license for pregnant women, people with cardiovascular diseases, respiratory diseases, epilepsy, severe anemia, uncontrolled diabetes mellitus, those undergoing dialysis or those using drugs that weaken the immune system or any illness that prohibits air travel, it is necessary when boarding the plane. It is also necessary for these passengers to carry their necessary medicines during the trip.

12- According to the existing laws, it is not possible to issue tickets for the nationals of Afghanistan, India, Bangladesh, and Pakistan on the routes of the Highnesses, and in case of buying a ticket by these people, all subsequent responsibilities will be the responsibility of the user.